Often these days, you are asked to choose between quality products and customer service, or affordable prices.
But you don’t have to make that choice if you shop at Celestial Fire Glass. You can buy their products with confidence knowing you are getting both.
TRUST. It’s vital to have a resource you can trust when working with propane or natural gas.
In a crowded marketplace like Amazon, there are many companies based overseas looking to turn a quick buck with tantalizingly low prices. Most are here today and gone tomorrow, leaving you holding the bag when you have a problem.
With product pictures that look the same as their higher-priced competitors, how can a consumer tell the difference?
Truth is, it can be difficult, especially if you’re new to a product line. That’s another reason to make sure you’re dealing with a reputable company. And that becomes even more essential if you’re thinking of building your own gas-fueled fire pit.
The consequences for buying inferior fire pit equipment from a fly-by-night company out of China, are a lot higher than for buying a faulty lawn chair.
6 Reasons to Choose Celestial Fire Glass
1. High-quality products
Celestial Fire Glass works hard to source products that will stand the test of time. They are perfect for DIY projects, and they are made of materials that will last beyond the next season or two. That way, you’ll be able to enjoy your hard work for a lot longer.
Whether you’re buying our premium grade, tempered fire glass; a DIY burner; or a complete CSA (Canadian Standards Association)-certified burner kit, you can be assured your product will meet the rigorous Celestial quality standards.
We continually refine our product offerings to improve quality and user experience. We’re always on the lookout for products that are easy to install and maintain.
Note: While Celestial standards are much higher than the low-cost “Amazon” products, outdoor weather takes its toll on everything. So, to extend the life of any product you buy, we recommend covering your fire pit to limit its exposure.
2. Affordable prices
Celestial Fire Glass is based in the U.S. and believes in delivering maximum value to its customer. That doesn’t always mean having the lowest price. It means striving to keep prices as low as possible while still maintaining a great overall experience.
You will find a few businesses online that offer some of the same quality products as Celestial Fire Glass, but their prices are 2-3 times higher.
Other businesses have similar looking products for cheaper prices, but the quality is not the same. Beware of the lowest-priced products. They are not designed to last more than a year or two.
SWEET SPOT. It tends to be true, you get what you pay for. But, you shouldn’t have to overpay for a decent product. The goal at Celestial Fire Glass is always to bring you great products at reasonable prices.
The business model for companies with prices “too good to be true” is to price their products to sell as quickly as possible, and then hop out. By the time you realize how poor the quality is, they will be long gone. If you have a problem with your order or need a little guidance, you’re on your own.
Celestial Fire Glass offers you fair prices without sacrificing quality. If you ever do have a problem with your purchase, we’ll be around to assist you—even if it’s been years since you finished your project.
3. Celestial Support Team
Celestial Fire Glass believes that an amazing customer experience starts with high-quality products backed by highly trained and responsive customer support. And that is exactly what we strive to deliver every day.
Have you tried contacting a company or seller with a pre-purchase question? It’s unlikely you ever got a response. So ask yourself, “If the seller won’t respond to my question before making a purchase, how likely are they to respond to me after they have my money?”
A good test to perform before you buy is to reach out to the company with a question to see how they respond. Do they have a phone number you can call? Do they respond quickly? Does the response answer your question clearly and professionally? Do they seem knowledgeable about their products?
CAUTION: Working with gas is more dangerous than most DIY projects. That’s why you need a knowledgeable team on your side. The tech staff at Celestial Fire Glass is easy to reach and ready to answer all your questions.
The highly trained technical team at Celestial Fire Glass will pass this test with flying colors. Contact us. You can count on our support before, during, and after your project.
4. Limited Lifetime Guarantee
Celestial Fire Glass is an established company. You can be assured that we will be around to back our products. If you ever have a problem due to a manufacturing defect, we will replace the product at no cost to you.
While others may have a similar guarantee, they may not be there when you need them. Many overseas companies come and go leaving you with no warranty support.
5. Based in the U.S.
We know that when customer service is based overseas, representatives can be hard to reach, and the language barrier can sometimes make it difficult to get the help you need.
Our team is not only accessible by technology, if you live nearby, you can stop by our warehouse to discuss your project and get hands-on demonstrations.
Our warehouse and showroom are open Monday through Friday, 8:00 a.m. to 5:00 p.m.
We’re located at:
6423 English Muffin Way, Unit A
Frederick, MD 21703
WE’RE HERE! Consider this an invitation to come by and visit us should you be in the Frederick area. We’ll even let you play with some of our DIY kits to learn more about your project.
6. We Make It Easy
You can spend hours upon hours watching YouTube videos by people who may, or may not, know what they’re doing.
You can spend many more hours reading about dozens of products and trying your best to research each one to figure out which are of decent quality compared to those that just look like they are.
Then, you’ll have to spend more time visiting various sites for price comparisons making sure you are comparing “apples to apples.”
DIY RESCUE. Tackling a DIY project is much easier if you know help is just a phone call away. Our tech team is here for you.
Or, you can take advantage of the homework Celestial Fire Glass has already done on your behalf to bring you superior products at prices you can afford.
And you’ll also get the peace of mind that comes with knowing there is a team of trained professionals ready to help you launch your latest backyard project. DIY doesn’t get much easier than that.
Share with Us!
And when you’re done, please send us your photos. We love seeing all the creative ways our customers use our products.