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FAQs

What is the Celestial No-Fault Glass Protection Plan

The Celestial No-Fault Glass Protection Plan safeguards your glass flame guard investment against accidental breakage—no matter the reason. No questions asked.

Some fire pit owners hesitate to buy a glass flame guard knowing it will be outside in the elements—all kinds of elements.

The two biggest causes of broken glass we see are strong winds or moving the guard around and from place to place. An accidental bump or drop can come out of nowhere. A loose clamp, slippery fingers, a tipsy guest, falling branches, an errant soccer ball, a curious animal—there could be any number of ways a glass panel gets broken.

We’ve been there, and we want you to know that if it ever happens to you—we’ve got you covered.

celestial fire glass no-fault glass protection

You’ll Never Have to Pay for a Broken Wind Guard Glass Panel

Your flame guard purchase is protected for life against broken glass panels—no matter the cause. Celestial Fire Glass will send you a free replacement panel

We even cover the cost of packaging the glass panel for safe shipment.  We only ask you to pay for the shipping. And that’s the actual shipping cost—what the carrier charges us, not an inflated rate above our cost. 

How much does shipping cost? This greatly depends on your location and the size of the glass panels, but typically it’s around $30.00. East coast and smaller sized glass replacement panels will cost less.

Why Do We Provide Free Glass Replacements for Our Flame Guards?

We want you to feel confident in the products you buy from us. A glass flame guard is a “must have” accessory for a gas fire pit. In breezy conditions, the guard protects the integrity of the flame while also protecting the surrounding area from the flame.

We don’t want you to agonize over this decision because you’re afraid the glass is too fragile.  Our Protection Plan removes the worry. 

And because we’re based in the U.S., you can count on us to make good on our promises. We believe a reputable company is there when you need them. We feel a strong commitment to our customers and providing them with stellar customer service is one way to show our appreciation. 

How to Get Replacement Glass for a Wind Guard

If you have a Celestial wind guard, it’s fast and easy to get a free replacement glass panel. Contact us through our Contact Us Page and provide us with the following information:

  • Full Name and Shipping Address
  • Order Number (if not bought directly from Celestial Fire Glass)
  • Which panel you need a replacement for.

We’ll then get back to you with a shipping quote and a link to pay for the shipping. Once shipping is paid we’ll promptly send out your replacement wind guard panel.

What to Do If Your Celestial Flame Guard Glass Panel Breaks

It’s a simple process to get your replacement.  Reach out to us online. We’ll need your order number and a bit of information so we can identify the correct replacement panel to send. 

Tell us, what size flame guard you have and the shape. If it is circular or square, all the pieces are of equal size. However, if it is rectangular, we’ll need to know which side needs to be replaced—the long side or the short side.

We’ll carefully pack it for shipment and touch base with you about shipping when we get a price from the carrier.

You Can’t Go Wrong With Celestial Fire Glass

A glass flame guard is such a helpful accessory, you won’t want to be without one. And now, with Celestial’s No-Fault Glass Protection Plan, there’s no reason not to have one.

If you have questions about the No-Fault Plan or how to order the correct size flame guard, don’t hesitate to contact us.

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